Contents
Get help
Email us
Write to support@withiconic.ai with anything about Iconic: your account, a site, billing or how something works.
From your workspace
Click Support, the question mark in the bottom right corner of any screen in Iconic. You can send reports there, see whether each one is received, in progress or resolved, and read our replies.
From your AI assistant
In Claude or ChatGPT, tell your assistant what went wrong and ask it to report the issue to Iconic. It sends the report straight to our team and gives you a reference you can use later.
What to expect
Replies
A person on our team reads every report. We reply to the email address on your Iconic account and let you know when the problem is fixed.
What helps us
- What happened, in your own words.
- What you expected to happen instead.
- Where it happened: the site, screen or step.
- How to make it happen again, if you know.
Never send passwords, API keys or other people’s private data in a report.
Other contacts
Security
To report a security vulnerability, email security@withiconic.ai. Our Security page explains how we handle reports.
Privacy and legal
- Privacy requests, such as access, deletion or export: privacy@withiconic.ai. See our Privacy Policy.
- Abuse reports and legal notices: legal@withiconic.ai. See our Terms of Service.
Guides
The Iconic guide for agents covers every tool and how to connect Iconic to your assistant.